Customer Testimonials
Nathaniel was AMAZING! … he is a great sales man! He made us feel comfortable, was personable, charismatic, and SO helpful! He literally got us the BEST deal in So Cal and trust me I did my homework! So happy with Mercedes Benz of Temecula! They have met all my needs and more! If your ready to purchase a car and want the best deal and service this is defiantly the place to do your business!
Amazing experience from Jose. I left my car on a Sunday after one of the tires gave out on the freeway. He called me bright and early the next morning, had a quote to fix my car, fixed it and promptly got it to me. They even put gas in it. The car was delivered to my doorstep, over 40 miles away in San Diego. I didn't know this kind of 'white glove' service existed. I am just so thankful to Jose, Frank and the very nice man who dropped off the car. This is the location to go to. ...
Worked with Mario in the service department. He was by far the most professional guy I have worked with at a dealership. Excellent communication and follow-up.
Not like any dealership. Best customer service, well informed, no rush, straight forward. Had the best experience buying a car, Sergio an Airforce Veteran was able to help a Marine Corps brother out. We been looking for a car for about 6 months and the experience here was amazing. Jakie an Army Vet helped to get us the best deal on the car we liked. So glad to have brothers and sisters from the armed forces looking out. Semper Fi
I was able to get a service appointment within the week, unlike 3 months wait in SD. They gave me a loaner & my vehicle was back the next day. Thank you!
Great experience at Mercedes Benz of Temecula.
Handle a very difficult situation in a totally professional way
Bruce (service advisor) is the best. Good Honest Christian man with ethics, and morals. He speaks the truth and doesn’t put pressure in you to invest in a new vehicle if not needed. This is the reason o take my vehicle to Temecula Mercedes because Of his honest, sincere morals. Good job Temecula Mercedes on recruiting him to your facility.
Mario was very attentive to all of my questions and service needs. Could not be more pleased. Great service!
My Lorinser SL550 show car needed a Flex B service. Mercedes technicians found additional needed repairs that were then scheduled. My service representative Juan Hernandez was excellent in arranging this service and keeping me informed. I highly recommend Temecula Mercedes Benz for attention to detail and excellent service.
I bought my first Mercedes at Mercedes of Temecula on Sunday, what an experience, my first newer car in 20 years, Sergio, the management, and the financing personnel and all the staff there are awesome, nothing less than first Class, they worked a great deal for me that fit for what I needed. Mercedes of Temecula has earned my respect and a Customer for life, I will definitely be back to them for my next car as well, They know how to treat people no matter who you are. Thank you Chris Burford
Great service and loyalty to customers who use Mercedes Benz of Temecula.
My service advisor Mario is the best!! He’s attentive, knowledgeable, friendly and is about rolling out the red carpet for the customer. Thank you for everything Mario!
Great service!
Very happy with the vehicle service and how accommodating my service rep is. Big shout out to Mario Torres. Thanks for the fantastic customer service.
Had a wonderful experience purchasing my vehicle. The process was stress free and pleasant. Andre was very thorough, professional and knowledgeable. He was able to find me a vehicle that suited my needs.
I have purchased many vehicles over the years. Omar was very nice from the start allowing the family to take the time to browse the car lot without anyone in the shadows. The team worked with us very smoothly and efficiently. The amount of comfort we had the full time on site was an experience itself. I would recommend this dealership to anyone looking to step inside of a dream car. Needless to say we are beyond happy with the car purchase and it’s like driving on the clouds. Thank you.
My advisor Mario T is fabulous! His customer service is impeccable. If your looking for a great advisor to take of you and your Benz…I highly recommend you to ask for Mario Torres
Ben Diaz was very helpful not pushy at all. We purchase our SUV after the test drive.
Anytime and EVERY TIME we experience a service need for our vehicles, our Service Advisor, Elizabeth Celiceo, becomes our SERVICE HERO! Elizabeth has truly set the bar very high for all other Service Advisors not only in the Mercedes-Benz family, but for the entire automobile service industry. Her professionalism, expertise and knowledge can only be exceeded by her courtesy, thoughtfulness and kindness. The people at Mercedes-Benz of Temecula have always been good to us as well as reliable partners in our ownership experience. But, Elizabeth Celiceo is the brightest shining star in the entire organization. She knows her job better ...
Excellent service with the advisor and always attentive and careful of the details
awesome interaction and helpful
Great experience. No upsell of extended warranties and was out within 3 hours start-to-finish. Rami our salesman took good care of us and I absolutely love my new EQS 450! This is my 2nd purchase from MB of Temecula and will definitely return for our next.
I had a Great Experience! Agent very responsive and personal.
Everyone was so nice and helpful in assisting me with my purchase. The customer service was awesome! I really appreciate that they are not adding “market adjustments” to the price, as many other car dealerships are right now. I will definitely be returning to MB Temecula.
James really went above and beyond to make this experience amazing. Anyone looking to visit this dealership, I definitely recommended you go see him. I’m so appreciative of his patience and helping out my family and I. I didn’t feel like he was just trying to make a quick sale but that he really cared about making sure I was happy & getting the best deal. Thank you again James!
Lauren Thompson of Mercedes-Benz of Temecula took EXCELLENT care of us during our process to buy our DREAM Mercedes Sprinter! We appreciate how she always kept us informed & helped smooth all the bumps we encountered along the way. We especially loved that she went the extra mile to ensure our satisfaction. I recommend Lauren for anyone looking to purchase a Mercedes Sprinter, she is the BEST at what she does & will deliver the best customer service possible.😀😀😀😀😀
Always a pleasure going to Mercedes-Benz of Temecula. Their customer service is outstanding! The best Mercedez service center that I’ve been to! Thank you Elizabeth C. in service for being open and honest about the cost of the service and no pressure. I look forward to continuing getting my C300 serviced there!!
Jose is always very professional and the communication is always prompt. Check in and check out easy and Professional as well.
They are easy to deal with, professional yet efficient, highly recommended！
Emily helped us , she was very informative , she followed up with us on a regular basis , I am happy with the overall service , the rental was not that good , they gave us a car that has many warning lights on including the check engine . I recommend this dealer for sure .
Best experience I’ve ever had buying a car. I definitely will be back in the future to purchase again.
Excellent service! My advisor Jose was very welcoming and professional. I will definitely be returning for future services.
Emily was amazing. Great experience!! Thank you!!
Very quick very friendly excellent service
On time as scheduled and no sürprises
I was a little annoyed when I was immediately told that my "wait appointment" wasn't going to happen as scheduled. I was however thrilled with the rental provided and the quick process. I was told they would give my car a wash & vacuum. I am not sure about the wash, and my windshield had some sticky residue inside when returned. But, I did get a good vacuum. I was definitely happy with my service, and I'm already looking for minor issues to repair when I return for my oil change.
Mario and the rest of the staff were very sweet and accommodating. Thank you for taking care of LunarUnit while I’m out here visiting my mama. My AC seems to be working properly and my steering is great! I’ll be in touch. Thank you
Very professional and Elizabeth was very kind and understanding so was the lady from enterprise
Nathaniel my sales rep was great and patient !
I dropped my car for service.Sam was great help
I don’t think MBenz can go wrong with its service team. They’re a professional bunch, courteous, efficient and very knowledgeable about cars. Jose is a topnotch service advisor whose diagnosis of my 320cdi’s problems is spot-on. The tech that completed the job has quality written all over it. Brittney who administered my paperwork deserves credit also for going the extra mile. I have reason to believe everyone is following Jose’s example of outstanding customer service! Bravo!!
I've been relying on Bruce Barrett for my Mercedes service needs for two years. Today, he saved me several hundred dollars by fixing my key. If your Mercedes needs service, Bruce will take care of you needs!
Mercedes-Benz dealership and service was professional and courteous. Thank you.
We are return customers and continue getting consistent good service. The way a luxury dealer used to be. Everyone is polite and helpful. No slippery sales people. I highly recommend the dealership. Sergio Curiel and Jackie helped us have an excellent experience. They have good inventory too. In these time that there is no inventory. I highly recommend it there. Good luck.
Initially we were a little iritated with the wait at the service department. The staff member assigned to our vehicle intake was visibly very busy with seemingly no end in sight. After saying something staff worked to get another representative assigned to us. Mario in the service department was extremely professional and worked tirelessly to get our vehicle taken care of. At the days end our Sprinter van was ready and he stayed late ON HIS DAUGHTERS BIRTHDAY to make sure we had it back. Very impressed.
Elizabeth Celiceo is amazing! She is never distant whenever we need her. Wonderful customer service!
I just wanted to mention the service manager Reza Nejad who is very professional, caring and in my words is the man to talk to when your car needs service work, thank you Reza.. Anthony Rock..
Bruce Barrett is #1 He’s top notch all the way. I appreciate his honest no nonsense way of taking care of his customers. He, just feels like family. -Sylvia Swall
Q and Javier literally made this easiest purchase ever! Thank you guys!!! For golf R!!
Lauren is the best Sprinter specialist in the country. She is responsive, organized, and very fun loving. We LOVE Lauren
What a great dealership. Got a great deal on a 2018 E 400 coupe. Our sales rep, Geordan Furlow, took great care of us and Huck Mashfe made sure that everything went smoothly. After we finalized the purchase, Geordan spent 45 minutes with us making sure we understood all of the safety and convenience features and got them set up the way we wanted them. I've bought a lot of cars over the years and this was the best dealer experience I've ever had.
I saw a used GLA on the website, went in to check it out, maybe test drive it, it was gone when i got there but…. Thanks to Nolan, Jackie and their team I drove away in a beautiful new GLA! In and out in just a couple hours. Everyone was friendly, professional and kind! If your in need of a new Mercedes, this is the place to go!!!
My experience at Mercedes-Benz of Temecula could not have gone smoother. Everyone ate out with wars great. It was definitely worth the drive from Palm Springs. Next time around I’m stopping in just to say hey!
Huck Mashfe is a awesome professional asset to Mercedes Benz of Temecule. He worked with my husband and I along with his team to make sure that we were very happy with our purchase. We love the Temecule dealership and the staff.
Very happy with the service I received from this Salesman. Professional, knowledgeable and friendly. I was only looking at cars, but I appreciate the answers enough to buy.
Being a realtor I’m very picky with sales people. I enjoyed Nolan‘s approach he educated us and actually listen to us. I would definitely refer Nolan to all my friends and family.
We had a great experience purchasing a Mercedes from Nolan. He was personable and really moved the process along swiftly. We definitely recommend him to anyone!